Monroe County Caseworkers are never left on their own to make important decisions about a family’s future. Our team approach to CPS Investigations and CPS Case Management ensures that every caseworker has access to team members and supervisors when it comes to making critical decisions. Caseworkers are encouraged to reach out for support whenever they are in doubt or feel they might not be safe in a given situation.

In addition, caseworkers are well trained in their first six months on the job with both locally delivered training and training from the New York State Office of Children and Family Services.